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Summer internship at Microsoft
I learned to work with

Systems.
Ideas.
Team*WFH

on Microsoft Teams!

About the project

COMPANY: Microsoft
DURATION: 2 months (June-July)
ROLE: UX Designer
TEAM: Worked alone

OVERVIEW
I worked with Microsoft Teams team based in Bangalore to improve the scannability & actionability (triage) experience for mobile users.

IMPACT
- To be implemented world-wide.
- Aimed to increase the DAU for mobile users.
- Consolidated all the previous research related to triaging experience which will help in future research.


PROCESS
My goal was to increase the DAU for mobile users and make their user experience better, specifically for the Activity section in Teams.

I conducted secondary research to examine the existing patterns of other companies and Microsoft products and consolidated all the related research, creating a base for future ventures. Taking many inferences from there, I then went on to roll out a questionnaire to understand user habits, priorities and pain points,which got a total response of 50 users. For the questionnaire, I also collaborated with a UX researcher to get the best insights.

After research, I jumped onto the solution. Brainstormed, bounced off ideas with my team members, took feedback, created multiple iterations until I had a solution that people were excited about!



OTHER THINGS I DID
Constantly interacted with other interns which helped me learn a lot more and have fun along the way!
Took part in team brainstorming sessions which was super fun and engaging.
Connected with team members 1:1 to know their story and learnings.
Took part in global level meetings and attempted to master the art of giving feedback!

MY TAKEAWAYS
Storytelling is utmost important! That's how people remember you and your solution.
Worked with the Fluent design system at a global level.
Collaborating with team members is the best way of learning. Learned to create a very intentional user survey.
Asking questions and considering different scenarios is an helpful way of providing open feedback.

Next project
Avatar
Spotify - Enhancing the podcasts experience
Strategy / prototyping

KNOW MORE
About me

Let's have a conversation!
hello@imkshitij.com

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